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Designated Driver for hire Service with CID


Unicall/DDS means a designated driver for hire service with CID function. Unicall/DDS is suitable for the call center of DDS. It is possible to construct DDS call center with the conventional PBX or Centrex , and it is suitable for constructing a global call center. It is also possible to cut expenses dramatically.




 ◑ System Composition
    The system composition of Unicall/DDS is shown in the figure below.
System Composition
PC Environment
Basic Requirements

Pentium 166MHz or above


64MB or above





Internet Environment

 It is strongly recommended to use public IP.


◑ Function
  Unicall/DDS, based upon the CRM program, has many efficient functions to improve customer services, and is very easy and convenient to manage the customer, order, sales and business.

 ① Mobile Internet: The call center supplies the customer list to the drivers in realtime. Once a driver selects a certern customer, other drivers cann't select the customer.
  - The call center supplies the customer list.
  - A driver selects a customer.

 ② Unmanned/Auto Mode: If the unmanned/auto mode is set, it is possible to operate the call center without human beings. You don't need to intervene.

 ③ Security Function: Supplies a pass word to both the customer and the driver for each call.

 ④ Customer Function: It is the functions for displaying the customer information, registering the new  customer's information, managing the existing customer's information and retrieving the customer with  various search conditions.
  - Displays the customer information
  - Registers the new customer information
  - Modifies and deletes the existing customer information
  - Files and modifies point, and displays its contents
  - Retrieves the customer list with address, name, phone number, point, order frequency, etc.

 ⑤ Receipt Function: Processes the customer's order quickly and efficiently, also  displays and manages the process from order taking to delivery.
  - Displays the customer information and order contents
  - Inputs, modifies and cancels the order
  - Displays the order list under processing

 ⑥ Sales Function: It is the functions for displaying and managing the detailed volume of sales and sales  revenue periodically and characteristically.
  - Displays the sales profile of the given item within a specified period
  - Displays the sales profile of the given category within a specified period
  - Displays the gross and volume of sales within a specified period
  - Displays the total sum of the delivery and store sales
  - Displays the gross sales and order quantity

 ⑦ Business Function: It is the functions for managing the sales by analyzing the customer information and  characteristics of sales and order type.

  - Analyzes the detailed information of the customer
  - Analyzes the sales breakdown in a day, month, year, etc.
  - Analyzes the sales profile of the given category within a specified period
  - Saves the result, etc.

 ⑧ Supplementary Function : It is the optional or supplementary functions

 - Memo: Memos for the reference on customer information screen, order taking screen, etc..
 - E-mail sending: Sends e-mail to the customer.

 - SMS sending: Sends SMS by PC.

◑ Data Compatibility

 It is compatibile with CSV and Excel file.



Main Display





◑ Product Model


Model Product Composition


• Program CD: 1
• CID Device: 1
• RJ11 6P2C Phone line: 1

 • USB cable A-B: 1

• User's Manual: 1

                     CID Device
                                                                                             < CID Device>

◑ Product Performance
   - Can use any mobile phone without getting a new me.
   - Display departing and arrival spot of the customer in realtime.
   - Suitable for up to medium call center.

◑ Manual Downloading
    - If you want to know about Unicall/DDS in detail, please download the electronic manual.
    - The electronic manual is available to read as Acrobat Reader.

  2F, 55 Oncheonseo-ro, Oncheon 2(i)-dong Yuseong-gu, Daejeon 34171, Korea Tel: +82-42-825-2535/6  +82-70-5102-2557/8  Fax: +82-42-825-2537
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