|◑ Internet Environment
It is strongly recommended to use public IP.
Unicall/DDS, based upon the CRM program, has many efficient functions to improve customer services, and is very easy and convenient to manage the customer, order, sales and business.
① Mobile Internet: The call center supplies the customer list to the drivers in realtime. Once a driver selects a certern customer, other drivers cann't select the customer.
- The call center supplies the customer list.
- A driver selects a customer.
② Unmanned/Auto Mode: If the unmanned/auto mode is set, it is possible to operate the call center without human beings. You don't need to intervene.
③ Security Function: Supplies a pass word to both the customer and the driver for each call.
④ Customer Function: It is the functions for displaying the customer information, registering the new customer's information, managing the existing customer's information and retrieving the customer with various search conditions.
- Displays the customer information
- Registers the new customer information
- Modifies and deletes the existing customer information
- Files and modifies point, and displays its contents
- Retrieves the customer list with address, name, phone number, point, order frequency, etc.
⑤ Receipt Function: Processes the customer's order quickly and efficiently, also displays and manages the process from order taking to delivery.
- Displays the customer information and order contents
- Inputs, modifies and cancels the order
- Displays the order list under processing
⑥ Sales Function: It is the functions for displaying and managing the detailed volume of sales and sales revenue periodically and characteristically.
- Displays the sales profile of the given item within a specified period
- Displays the sales profile of the given category within a specified period
- Displays the gross and volume of sales within a specified period
- Displays the total sum of the delivery and store sales
- Displays the gross sales and order quantity
⑦ Business Function: It is the functions for managing the sales by analyzing the customer information and characteristics of sales and order type.
- Analyzes the detailed information of the customer
- Analyzes the sales breakdown in a day, month, year, etc.
- Analyzes the sales profile of the given category within a specified period
- Saves the result, etc.
⑧ Supplementary Function : It is the optional or supplementary functions
- Memo: Memos for the reference on customer information screen, order taking screen, etc..
- E-mail sending: Sends e-mail to the customer.
- SMS sending: Sends SMS by PC.
◑ Data Compatibility
It is compatibile with CSV and Excel file.
◑ Main Display
◑ Product Model
• Program CD: 1
• CID Device: 1
• RJ11 6P2C Phone line: 1
• USB cable A-B: 1
• User's Manual: 1
< CID Device>
◑ Product Performance
- Can use any mobile phone without getting a new me.
- Display departing and arrival spot of the customer in realtime.
- Suitable for up to medium call center.
◑ Manual Downloading
- If you want to know about Unicall/DDS in detail, please download the electronic manual.
- The electronic manual is available to read as Acrobat Reader.