Unicall/CRM, base upon the CRM program, has many efficient functions to improve customer services, and is very easy and convenient to manage the customer, order/transaction, sales and business.
Customer Function: It is the functions for displaying the customer information, registering the new customer's information, managing the existing customer's information and retrieving the customer with various search conditions.
- Displays the customer information
- Registers the new customer information
- Modifies and deletes the existing customer information
- Files and modifies point, and displays its contents
- Retrieves the customer list with address, name, phone number, point, order frequency, etc.
Order/Transaction Function: It is the functions for processing the customer's order quickly and efficiently, also
displaying and managing the process from order taking to delivery.
- Displays the customer information and order contents
- Inputs, modifies and cancels the order
- Displays the order list under processing
- Terms of payment in cash, credit card, credit sales, point and coupon
- Discont function in calculating amount
Sales Function: It is the functions for displaying and managing the detailed volume of sales and sales revenue periodically and characteristically.
- Displays the sales profile of the given item within a specified period
- Displays the sales profile of the given category within a specified period
- Displays the gross and volume of sales within a specified period
- Displays the total sum of the delivery and store sales
- Displays the gross sales and order quantity
Business Function: It is the functions for managing the sales by analyzing the customer information and characteristics of sales and order type.
- Analyzes the detailed information of the customer
- Analyzes the sales type of product, delivery and store
- Analyzes the sales breakdown in a day, month, year, etc.
- Analyzes the sales profile of the given category within a specified period
- Prints the receipt, order sheet, etc.
⑤ Internet Phone: Calls through the internet by SIP service provider, and suitable for the long distance callsand the international calls. You don't need to install seperate internet port or internet phone set.
⑥ Supplementary Function : It is the optional or supplementary functions
- Memo: Memos for the reference on customer information screen, order taking screen, etc..
- E-mail sending: Sends e-mail to the customer.
- SMS sending: Sends SMS by PC.
- Compatible with Excel: possible to save as and convert to Excel file
◑ Application Example
The followings are examples of some specialized field of the customer relationship management that can be
made of the Unicall/CRM considering service type and the service application.
- Delivery specialized(Flower shop, Chicken delivery shop, Chinese restaurant etc.)
- Minicab specialized
- Express courier specialized
- Mail order sales specialized
- General and herb doctors clinic specialized
- Church and cathedral specialized
◑ Product Model
• Program CD: 1
• CID Device: 1
• RJ11 6P2C Phone line: 4
• USB cable A-B: 1
• User's Manual: 1
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